Reservations and Payments The first consultation is completely FREE. After that, if you decide to move forward with Santagati Travel LLC, a deposit of $100 per traveler is required. This is a good faith deposit that covers all of the hours of work and consultation services. The deposit will be applied to your final trip costs and it's not an additional charge. If you do not accept the trip proposal, the deposit is non refundable. Separately, instant purchase packages require full payment at the time of booking. Pricing and itinerary are subject to change at any time. Payments must be made by certified check, credit card (Visa, Amex or Mastercard) or bank wire transfer. Exceptions may apply and will be mentioned at time of reservation. Any person or entity, including a travel agent, with whom you deal other than Santagati Travel LLC in purchasing this tour acts strictly as your agent in dealing with us. Accordingly, we disclaim liability for any payments made to anyone until we receive such payment earmarked for your account and we accept it as such. It is your responsibility to ensure any payments made to a third party agent ultimately reach Santagati Travel, LLC.
Non-Operation of Escorted Tour: Escorted tour packages are based upon a minimum number of participants. Santagati Travel LLC will not be held responsible for any costs relating to the issuance and/or cancellation of airline tickets or visa fees. Voluntary cancellations due to political instability, acts of terrorism, government intervention or US State Department warning will be subject to cancellation fees, provided the tour is deemed by Santagati Travel LLC as able to continue. Should Santagati Travel LLC elect to cancel a departure for any of these reasons, every effort will be made to obtain refunds from suppliers, however no guarantees can be provided on their behalf.
Cancellation and refund policy: To cancel services you must contact us via e-mail no less than 60 days prior to your scheduled services. Cancellation is subject to a penalty of 100% of all services.
Prices: All prices are subject to increase due to any increase in our costs, such as, but not limited to: increases in air, land or sea fares, fuel cost, and currency fluctuations. All taxes, fuel surcharges, security charges and any other taxes or charges imposed by airlines, airports, cruise lines, government, etc. are not included in the quoted price. Gratuities not specifically mentioned are not included in the price.
Errors: In case of printing typographical error, computer error, or human billing error, we reserve the right to invoice or re-invoice participants with corrected billing.
Substitutions: Santagati Travel, LLC reserves the right, in its discretion, to substitute carrier, aircraft, charter flight for scheduled flight, cruise line, and to alter the itinerary, substitute portions of the sightseeing, ports of call, entertainment, hosts, entertainers, hotels, restaurants, party and banquet locations, or other accommodations.
Holidays and Changes: During local or national holidays abroad, certain facilities such as museums, sightseeing tours and shopping may be limited. In such instances, and whenever possible, slight itinerary adjustments will be made by Santagati Travel LLC to minimize inconvenience to tour members. If, however, your enjoyment might be diminished by such limitations, please check with the appropriate tourist office before selecting a departure date. Holidays, closing days and other circumstances may change the day of the week for scheduled "dining out", sightseeing and other activities.
Travel Documents: United States citizens require a valid passport only, when traveling to Europe. Non-citizens have other requirements which should be checked immediately.
Documents and Vouchers: Documents or vouchers will be sent electronically via e-mail or mailed to the address provided at least 21 days prior to departure for delivery approximately 14 days prior to departure, provided that full payment is received by Santagati Travel LLC.
Baggage & Insurance Each tour member is limited to one large suitcase and one small carry-on bag due to limited baggage area on buses. The airlines are charging extra fees for over-weight and larger suitcases. Santagati Travel, LLC shall not be responsible for lost or damaged luggage. Tour participants are encouraged to obtain adequate travel insurance to cover any such losses.
Hotel Accommodations Santagati Travel, LLC will provide hotel accommodations in accordance with the itinerary or similar standard. We reserve the right to make substitutions of hotel accommodations, as necessary. In such event, any substitution shall be of equal standard. There will be no refunds for any difference in the cost of modified accommodations. All rooms are standard rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types, are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management. Triple rooms typically consist of standard twin/queen beds plus a sofa/folding bed or cot for third person. The number of persons accommodated does not dictate the room size. All hotel rates are based on Santagati Travel LLC agreements with its suppliers and are confidential and not negotiable. Hotel check-in time is generally not before 2:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late night flight is being used. If a day room is included in the itinerary, check-out will normally be 6:00 p.m.
Amendments after departure: Any changes or additions will be at the local rate at the time of the amendment, not per the Santagati Travel LLC website or brochure. The costs of any such modifications or amendments shall be borne by the passenger.
Hotel Profiles: Santagati Travel LLC hotel profiles are based upon information provided to Santagati Travel LLC by hotel and their representatives, including images and descriptions of individual properties. Star-ratings may differ from country to country. Santagati Travel LLC does its best to maintain current information, however is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.
Meals on Tour: Meals on tour may be provided as specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, non-alcoholic beverages are included, unless specifically stated. Sometimes meals could be included in local restaurant, this will be noted on the reservation.
Sightseeing: Sightseeing tours may be provided at the sole discretion of Santagati Travel, LLC and will be operated by motor-vehicle. The size of the tour vehicle will be dictated by the number of participants. Please refer to each tour package for a complete listing of tour services included. The number of participants may vary during the tour as there are travelers arriving on different airlines and on different days of the week. It is your responsibility to arrive on time for all scheduled package components. Arriving late may be considered a "no-show", in which case you will not be eligible for refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizable group or only with your own companions. Services, however, will remain as represented no matter the number of tour participants.
Proof of Claim: Claim of illness or injury must be valid and supported by the submission of a detailed medical certificate signed by a board certified physician with specificity as to the illness or injury. In case of death, a death certificate with official seal is required.
Arrive Early - Extend Your Stay: If you have arranged with Santagati Travel, LLC to arrive early or remain after the termination of your tour, please understand that the increased cost of your stay and airport transfers will be at your sole expense. We recommend you check with Santagati Travel LLC for special discount room rates. Extra nights are based on availability.
Right To Exclude: Santagati Travel, LLC reserves the right in its sole discretion, to decline to accept or to require any individual to withdraw from any tour. This refers to persons who are abusive of others or whose behavior disrupts the operation of the tour.
Tour Members Needing Special Assistance: Travelers who need special assistance for walking, dining, getting on and off motor coaches and other transportation vehicles, or other personal needs must be accompanied by a qualified companion. Santagati Travel LLC is not capable of providing individual assistance to a tour member with special or other personal needs.
Children: Children between the ages of 8 to 11 that will share a room with 2 adults and existing bedding accommodations will enjoy a discounted rate. We regret that children under age 8 cannot participate in this program.
Land Only: "Land Only" means the tour cost without airfare which applies to those who use Frequent Flyer tickets or purchase their own air tickets.
Optional Tours: Tour directors traditionally make available for purchase a series of optional excursions and other activities to fill in free days and evenings. You are under no obligation whatsoever to take any. They are strictly optional.
Itinerary and Hotel Variation: Occasionally, during holidays and certain periods, due to unforeseen circumstances, the local tour operator may have to make last-minute changes, sometimes after arrival, in the sequence of the tour and/or hotels. In such event, Santagati Travel, LLC reserves the right to substitute any of the hotels of comparable standard with no cost adjustment to you.
Responsibility: Santagati Travel LLC, its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns, does not own or operate any entity which is to or does provide goods or services for your trip including, but not limited to, lodging facilities, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors and separate from Santagati Travel, LLC. As a result, Santagati Travel LLC is not liable for any negligent or willful act or failure to act of any such person or entity or of any third party. Tour members are also subject to the terms and conditions set forth on their airline, rail or cruise line ticket. These conditions are available upon request. You may see the name Santagati Travel LLC affixed to motor vehicles, on signs around the hotel or elsewhere. Use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by Santagati Travel LLC in any way. In addition and without limitation, Santagati Travel LLC is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force major, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time. Also be advised that foreign air-conditioning systems in public places, hotels and motor coaches may not be up to United States standards. If weather, delays/cancellation of flight schedules or other uncontrollable factors require you to spend an additional night(s), you will be responsible for your own hotel, transfers and meal costs. Baggage is entirely at owner's risk. You reserve the right to decline to accept or retain any person as a member of these trips at any time. By agreeing to take a Santagati Travel, LLC tour, you certify that you are capable of making such a trip and do not have any mental, physical or other condition or disability that would create a hazard for himself/herself or other passengers. Santagati Travel, LLC reserves the right to change the itinerary or trip features at any time and for any reason, with or without notice and/or to substitute, airlines, hotels of a similar category for those listed in this website, and Santagati Travel, LLC shall not be liable for any such changes. From time to time a tour departure may be cancelled for lack of participation. In such a case, the operator's sole responsibility is to provide a refund without any other liability whatsoever. In addition, Santagati Travel, LLC will have no responsibility for any connection tickets, non-refundable or otherwise.
Dispute Resolution; Choice of Law, Forum and Waiver of Jury Trial: These Terms and Conditions shall be governed by, and construed and interpreted in accordance with, the laws of the State of Wisconsin, without giving effect to such state’s conflicts of laws provisions. By confirming your travel reservation and paying the deposit, you hereby consent and agree to the jurisdiction and venue of the Circuit Court of Milwaukee County, State of Wisconsin. Any actions, lawsuits or proceedings arising out of or relating to these Terms and Conditions, to the brochure, to the website or any other information relating in any way to your travel arrangements and the matters contemplated hereby shall be filed and decided in the Circuit Court of Milwaukee County. You agree and hereby waive the right to a jury trial in any actions, lawsuits or proceedings out of or relating to these Terms and Conditions and the matters contemplated hereby. Nothing herein precludes either party’s ability to enforce a final judgment of such court in any other court of competent jurisdiction.
Operator - Tour Member Participation Agreement: Further information concerning the conditions of the tours is contained in an agreement that will be signed between the tour member and tour operator at the time of tour deposit.
Thank you! Sincerely,
GIOVANNI SANTAGATI President, CEO & Travel Concierge Santagati Travel LLC